Privacy Policy

Last updated: January 2, 2025

At Ryvik, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services, including our desktop applications and web services.

Information We Collect {#information-we-collect}

Information You Provide

• Account Information: Email address and name when you create an account or contact us
• Payment Information: Billing details processed securely through our payment processors
• Support Communications: Messages and information you provide when contacting customer support

Information Automatically Collected

• Usage Data: How you interact with our applications and services
• Device Information: Operating system, device type, and application version
• Log Information: Error logs and performance data to improve our services

Information from Third Parties

We may receive information from payment processors and analytics services that help us provide better services to you.

How We Use Your Information {#how-we-use}

We use the collected information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Respond to your comments, questions, and customer service requests
• Send you technical notices and security alerts
• Monitor and analyze trends and usage patterns

Information Sharing and Disclosure {#information-sharing}

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share information with trusted service providers who assist us in operating our business, such as:

• Payment processors for handling transactions
• Cloud hosting services for data storage
• Analytics services for understanding usage patterns

Legal Requirements

We may disclose your information if required by law or in response to valid legal processes.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security {#data-security}

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention {#data-retention}

We retain your information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. When we no longer need your information, we will securely delete or anonymize it.

Your Rights and Choices {#your-rights}

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a structured format
• Objection: Object to certain uses of your information

To exercise these rights, please contact us at [email protected].

Children’s Privacy {#childrens-privacy}

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

International Data Transfers {#international-transfers}

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

Changes to This Policy {#policy-changes}

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the “Last updated” date. We recommend reviewing this policy periodically.

Contact Us {#contact-us}

If you have questions, concerns, or requests related to this Privacy Policy or our privacy practices, you can contact us:

Email: [email protected]
Support: [email protected]

We will respond to your inquiries within a reasonable timeframe.