Refund Policy

Last updated: January 2, 2025

At Ryvik, we stand behind the quality of our applications and want you to be completely satisfied with your purchase. This Refund Policy outlines our refund process, eligibility requirements, and what you can expect when requesting a refund.

1. Refund Period {#refund-period}

We offer a 30-day refund period from the date of purchase. If you are not satisfied with your purchase for any reason, you may request a full refund within this period.

The refund period begins from the date of purchase confirmation, not from the date of download or first use.

2. Eligibility Requirements {#eligibility-requirements}

To be eligible for a refund, your request must meet the following criteria:

• Timeline: Request must be made within 30 days of purchase
• Original purchaser: Only the original purchaser can request a refund
• Valid reason: While we don’t require extensive justification, please provide a brief reason
• Good faith: Refund requests must be made in good faith

Eligible Reasons

• Application doesn’t work as described
• Technical issues that cannot be resolved
• Incompatibility with your system
• General dissatisfaction with the product
• Accidental purchase

3. Refund Process {#refund-process}

How to Request a Refund

1. Email us at [email protected]
2. Include your order number or purchase confirmation
3. Provide a brief reason for the refund request
4. Allow 2-3 business days for processing

Required Information

• Full name associated with the purchase
• Email address used for the purchase
• Order/transaction number
• Application name
• Brief reason for refund

4. Processing Timeline {#processing-timeline}

• Acknowledgment: We’ll acknowledge your refund request within 24 hours
• Review: Refund requests are typically reviewed within 1-2 business days
• Processing: Approved refunds are processed within 3-5 business days
• Completion: Refunds appear in your account within 5-10 business days (depending on your payment method)

5. Refund Methods {#refund-methods}

Refunds will be issued to your original payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Digital Wallets: 3-7 business days
• Bank Transfers: 5-10 business days

We cannot issue refunds to a different payment method than the one used for the original purchase.

6. Partial Refunds {#partial-refunds}

In exceptional cases, we may offer partial refunds based on product usage or specific circumstances. This will be evaluated on a case-by-case basis and you will be notified before processing any partial refund.

7. Subscription Cancellation {#subscription-cancellation}

If we offer subscription services, you may cancel at any time. No additional charges will be made after cancellation, but already paid periods will not be refunded.

8. Non-Refundable Items {#non-refundable-items}

The following are generally not eligible for refunds:

• Purchases made more than 30 days ago
• Requests made in bad faith or suspected fraud
• Services that have been fully consumed or completed

9. Policy Changes {#policy-changes}

We reserve the right to modify these refund policies at any time. Changes will take effect immediately after publication on this page. Purchases made before any changes will be subject to the policies in effect at the time of purchase.

10. Contact {#contact}

If you have questions about our refund policies or need assistance with a refund request, please don’t hesitate to contact us at [email protected].

Our support team is committed to resolving your concerns promptly and fairly.

Additional Information

Our Commitment

We believe in the quality of our applications and are confident you’ll love using them. However, if for any reason you’re not satisfied, we’re here to help make it right.

Fair Use

We trust our customers and operate on a good faith basis. We ask that refund requests are made honestly and in accordance with this policy.

Support First

Before requesting a refund, consider reaching out to our support team. Many issues can be resolved quickly, and we’re happy to help you get the most out of our applications.